About this course –
This informative 7-hour driver CPC presentation Driver Welfare Customer Care and Security examines will mean drivers will be able to: Describe the adverse effects of alcohol and other stimulants as well as fatigue and other distractions. Explain what the law and guidelines state regarding a professional driver’s physical and mental state. Recognise the indicators of stress and how to seek help. Explain the role of the driver in maintaining positive customer relations and customer retention. Decide the action to take in order to resolve conflict. Identify and report security issues.
Course content
- Customer Service / Disability Awareness (PCV)
- Examination of your ability to drive
- Eyesight
- Distractions
- Alcohol awareness
- Drug driving
- Fatigue
- Understanding stress and illness
- Customer care and conflict resolution
- Good communication
- Dealing with complaints
- Safety & Security